Knowledge Manger l information at your fingertips
your building, our knowledge
Know how relating to a building has significant value to all stakeholders yet building owners often do little to capture this knowledge (or intellectual capital). This often results in inefficiency and misuse of the buildings resources, with increased costs and reduction in service levels experienced by the buildings occupants.
The digitalenergy Knowledge Management module addresses this important issue by supporting the implementation of a knowledge sharing culture giving significant benefits to all involved.
Just ask the question
digitalenergy Knowledge Manager captures information about the building and its services and makes them accessible to the buildings users. All know how is captured in knowledge articles and made available to users of the building through a simple to use question and answer feature. Using this enables expertise to be permanently captured rather than used and then lost. A simple example where someone doesn't know how to use the room temperature control will often result in inefficient use of resources (opening the window when the heating makes the room too hot). With digitalenergy Knowledge Manager the user can just ask the system “how do I lower the temperature in the room”, or a similar question to find an easy to use knowledge article on how to set the room temperature correctly.
The module supports the concept of experts so that the right person within the organization is responsible for providing information and creating knowledge articles for addition to the company’s knowledge base. This becomes part of the organizations culture so that knowledge is captured as part of the day to day processes rather than as a one off exercise that immediately becomes out of date. The company’s knowledge base constantly improves as a result of day to day use.
Information Management
lifecycle results
Greater value from wider knowledge
Rather than just collecting information from the users of one specific building, i-Prophets captures information across its entire database of users. By partnering with equipment manufacturers and service suppliers, know how relating to equipment is readily available to be accessed by building users. This means a building user has access to a sophisticated knowledge base without having to build it up from scratch themselves. This makes many of the other digitalenergy modules easier to use as information is automatically added into the relevant section rather than having to be input directly to the software.
Lifecycle impact
The availability of an ever improving knowledge base has a significant impact over the lifecycle of a building, ensuring that as all users including new employees or tenants have all the information they need to make maximum use of the equipment and services available within the building, having a significant impact on cost reduction and occupant satisfaction.